Compliments and complaints

Spennymoor Town Council wants to provide excellent services. However, things sometimes go wrong. If they do, we need to know, to put things right and learn from mistakes.


We see all customer comments and feedback as a way of evaluating services. Complaints and comments are vital to this process and help us learn and develop. The Town Council uses this information to drive improvements.

Our Promises to you

  • You will receive a prompt, courteous and efficient service

  • You can expect a full and fair investigation of your complaint

  • We will be happy to explain procedures to you

  • Your confidentiality will be respected

  • Your personal information will be kept in line with Data Protection

  • You will be kept informed of progress and the outcome of your complaint

  • We will make it easy for customers, or those acting on their behalf, to make a complaint or pass on comments

  • We will try to resolve complaints, put things right where appropriate and take any action necessary to prevent recurrence as soon as practicable

  • We will monitor comments and complaints, providing feedback to managers and councillors to recognise trends and take them into account when making decisions.

© 2022 Spennymoor Town Council

We'd love to hear your feedback.

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