We see all customer comments and feedback as a way of evaluating services. Complaints and comments are vital to this process and help us learn and develop. The Town Council uses this information to drive improvements.
Our Promises to you
You will receive a prompt, courteous and efficient service
You can expect a full and fair investigation of your complaint
We will be happy to explain procedures to you
Your confidentiality will be respected
Your personal information will be kept in line with Data Protection
You will be kept informed of progress and the outcome of your complaint
We will make it easy for customers, or those acting on their behalf, to make a complaint or pass on comments
We will try to resolve complaints, put things right where appropriate and take any action necessary to prevent recurrence as soon as practicable
We will monitor comments and complaints, providing feedback to managers and councillors to recognise trends and take them into account when making decisions.
To submit a complaint, read our Comments and Complaints Policy, in the Policies and Procedures page.